Irish Cancer Society Cancer Nurseline
About the Irish Cancer Society Cancer Nurseline
The Cancer Nurseline is a supportive information service staffed by trained cancer nurses where anyone concerned about cancer can get trusted information and advice about any type of cancer.
The service is available across the country, to anyone who needs it. Nurses are there to support cancer patients, their worried family members, or anyone seeking information about the signs and symptoms of cancer, or how to reduce their risk of the disease.
Nurses get between 20 and 25 calls a day. When not answering calls, nurses are responding to enquiries online, as well as making sure the information we provide to the public in other ways, like our publications and on our website, are accurate and up to date.
If the phone lines are busy, callers can leave a message and a Cancer Nurse will call back as soon as possible.
All our nurses attend regular training to ensure information provided is accurate and that they are aware of the latest developments in cancer care. The service is regularly evaluated to ensure a high standard of service is delivered and is accredited by the Helpline Partnership UK.
We know that getting a cancer diagnosis can be overwhelming. The information we provide helps make sense of what’s said in doctor’s appointments, making patients feel more informed and in control of their treatment decisions.
Callers to the Nurseline tell us that speaking to a Cancer Nurse helps them to understand cancer, cancer treatments and the supports available.
Nurseline service for Irish deaf community
The Irish Cancer Society is now using the Sign Language Interpreting Service (SLIS) on its Cancer Nurseline 1800 200 700 to provide free cancer information and support to members of the deaf community who may be concerned about cancer.
If you are deaf and would like to contact the Cancer Nurseline, email firstname.lastname@example.org to arrange a booking or contact IRIS by text message on 087 98 06 996, email email@example.com or phone 0761 07 8440.