We are very thankful for the generosity of our supporters and the public. We are committed to ensuring we live up to our reputation as a respectful, honest and open organisation, and we aim to continue to achieve the highest standards in all our practices.
We welcome feedback (both positive and negative) so we can continue to improve in this regard.
We try to make sure that:
- It's as easy as possible to give feedback or make a complaint.
- We treat feedback and complaints seriously.
- We deal with them quickly and politely.
- We respond appropriately and respectfully to the situation.
- We learn from all feedback and complaints and use them to make improvements.