Our Feedback Procedures

If you have any feedback, whether positive or negative, about any aspect of our work or the conduct of our staff or volunteers, you can contact us by email, post, telephone or in person using the contact details set out below:

Please contact:

HR Department - Feedback Section

Irish Cancer Society

43/45 Northumberland Road

Dublin D04 VX65

Telephone: 01 2310500

Email: feedback@irishcancer.ie

If we cannot respond to you immediately, we undertake to do so within 7 days.

Feedback will be brought to the attention of the appropriate individual and, where appropriate, their manager.

Where the feedback is negative, every effort will be made to address the concerns raised in a fair and objective manner. You will be advised of the outcome of this process within 21 days.

If you wish to make a formal complaint, you may do so by requesting an official complaints form from the HR Department using the contact details below. It is important you complete the form in full so we have enough information to investigate your complaint. The completed form should be returned to:

HR Department – Complaints Section

Irish Cancer Society

43/45 Northumberland Road

Dublin D04 VX65

Telephone: 01 2310500

Email: feedback@irishcancer.ie

Upon receipt of the official Complaints Form, the HR Department will forward it to the most appropriate person who will respond within a period of 7 days and endeavor to resolve the issue within 21 days.

If we cannot resolve your complaint within 21 days, we will explain why and provide a new deadline.

If you are not happy with our response to your formal complaint, you should submit a formal written appeal within 14 days, outlining your reasons for your appeal in detail.

• This will be forwarded to the Chief Executive, who will appoint the most appropriate person to handle the appeal. This may be a member of the Senior Management Team, who was not the decision maker concerning the original complaint. Alternatively, the Chief Executive may, at their discretion, appoint an external reviewer to consider the appeal.
• A response will be given within 14 days of the date of receipt of the written appeal.
• If we cannot respond within 14 days, we will explain why and provide a new deadline.

The response to this appeal is final regarding the Irish Cancer Society's complaints process.

 

For more information regarding this policy, please contact:

HR Department – Feedback Section

Irish Cancer Society

43/45 Northumberland Road

Dublin D04 VX65

Telephone: 01 2310500

Email: feedback@irishcancer.ie