Irish Cancer Society compliance with fundraising guidelines

The Irish Cancer Society is committed to achieving the standards contained within the Statement of Guidelines for Charitable Organisations Fundraising from the Public. We commit to doing this by:

  • Maintaining good fundraising practice.
  • Providing high levels of accountability and transparency to our donors and prospective donors from the public.
  • Providing clarity and assurances to you about how we spend your money.
  • The Irish Cancer Society's report on our current fundraising activities is available in our most recent annual review of operations.

About the Guidelines

The Guidelines for Charitable Organisations Fundraising from the Public, (the 'Guidelines') issued by the Charities Regulator in September 2017, are intended to assist trustees of a charity to run the charity effectively, avoid difficulties around fundraising activities and comply with their legal duties.

The basis for these 'Guidelines' is in The 2008 Statement of Guiding Principles on Charitable Fundraising (the 'Statement'), that was developed by a steering group established in response to the Charities Act 2009 following extensive consultation with industry experts and stakeholders led by the Irish Charities Tax Reform Group (now Charities Institute Ireland) and supported by the Department of Community, Equality and Gaeltacht Affairs.

The 'Guidelines' have also benefited from the input of a Consultative Panel on Charitable Fundraising which was set up by the Charities Regulator in 2016 at the request of the Minister for Justice and Equality. Charities Institute Ireland was a member of this Consultative Panel.

The Guidelines for Charitable Organisations Fundraising from the Public and further information is available on the Charities Institute Ireland website.

Irish Cancer Society Donor Charter

As a charity working hard to seek donations from the public, the Irish Cancer Society is compliant with the Guidelines for Guidelines for Charitable Organisations Fundraising from the Public.

It is important for us to maintain the best standards when receiving donations from our supporters.

Our Donor Charter says:

  • We promise to treat all of our donors with respect, honesty and openness.
  • We commit to being accountable and transparent so that donors can have full confidence in the Irish Cancer Society.
  • We promise to use donations given to us effectively.

Our promise to our donors is that we will:

  • Treat all donors with respect and confidentiality.
  • Make sure that our communication with our donors is honest and transparent.
  • Respect our donors’ right to privacy and confidentiality.
  • Not subject our donors to any form of undue pressure.
  • Tell our donors about the work of the Irish Cancer Society and how their donations are used
  • Use donations in a way that keeps the dignity of the people and loved ones whom the Irish Cancer Society serves.
  • Handle donations responsibly and ensure they are used effectively.
  • Provide our most recent financial statement when requested (view our annual review of operations).
  • Provide appropriate acknowledgement and recognition.
  • Inform you whether those seeking donations are volunteers, employees or third party agents, as per our disclosure statement.
  • Give prompt, truthful and forthright answers to any questions you may have about the Irish Cancer Society.

All donations will be:

  • Handled with the highest level of accuracy and transparency and financial records will be kept to ensure accountability and tracking.
  • Applied to that purpose to which they were donated (unless the appeal has been fully funded, in which case you will be notified that it may be directed to another similar area).
  • Acknowledged promptly, unless no acknowledgement is requested or insufficient contact details are provided.
  • Applied to the greatest advantage of people affected by cancer in Ireland.
  • Subjected to an annual audit by a firm of independent Auditors, and will be included in the Irish Cancer Society’s annual accounts filed in the Companies’ Office.
  • Used solely to deliver the Irish Cancer Society’s mission and objectives.

The Irish Cancer Society’s staff will:

  • Be polite, courteous, transparent, accurate and honest.
  • Respond where necessary to email, social media, letters and telephone enquiries, in a prompt manner.
  • Achieve the highest standards of professionalism at all times.
  • Seek to minimise costs relating to fundraising activities.
  • Make it easy to ask a question or make a complaint.
  • Treat feedback and complaints seriously whether made by telephone, social media, letter, fax, email or in person and deal with them quickly and appropriately.
  • In the case of direct recruitment of direct debits, adhere to the Code of Practice developed by the Irish Fundraising Forum for Direct Recruitment.
  • Adhere to the guidelines and requirements contained in the Charities Act, 2009.
  • Comply with the General Data Protection Regulation (GDPR).

What to do if you have feedback

If you do have a comment about any aspect of our work, we’d love to hear from you. You can reach us by post, telephone, email or through Twitter and Facebook.

We would also be very happy to meet face-to-face if that is preferable.

We would be very grateful if you could give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.

Write to:

Mark Mellett
Head of Fundraising        
Irish Cancer Society
43/45 Northumberland Road, Dublin, D04 VX65
Phone: 01 2310500

Irish Cancer Society disclosure statement

The Irish Cancer Society is open about whether those seeking donations on its behalf are volunteers, employees of the organisation, or third party agents. Anyone fundraising on behalf of the Irish Cancer Society must ensure that donors are aware of the role they play with the Society.

Fundraising feedback and complaints procedure

All feedback on the work of our Fundraising Department is very gratefully received.  Please read our procedure, and do not hesitate to get in touch.   

In accordance with the Statement of Guiding Principles for Fundraising, the Irish Cancer Society:

  • Is committed to complying with the Statement for Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of the Board of Directors.
  • Confirms its commitment to the principles set out in the Statement of Guiding Principles for Fundraising by a statement to that effect in its annual report.
  • Has a Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
  • Regularly monitors compliance with the Statement of Guiding Principles for Fundraising and compliance reports are received regularly by the Board of Directors.
  • Considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
  • Has a policy on working with third party fundraisers.
  • Provides honest, open and transparent disclosure when fundraising from the public.
  • Has appointed a senior member of staff to be responsible for compliance with the Statement of Guiding Principles for Fundraising.
  • Ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.
  • Fundraising Department has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is recorded for review by relevant staff including the CEO and the Board of Directors. Feedback is responded to promptly and appropriately.
  • Prepares financial reports consistent with the requirements of the Charities Act 2009 which include a statement concerning the extent to which control of the organisation is independent of its funding sources.
  • Ensures that all donations are tracked and recorded and complies with data protection requirements.
  • Is accessible to the public via telephone, email, our website and social media.