Retail Resources for Vulnerable Customers During coronavirus

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Last reviewed: Jul 6

Many retailers across the country have introduced priority shopping hours and other supports for elderly and vulnerable customers during COVID-19.

The Irish Cancer Society welcomes these measures to protect and support the most vulnerable in our communities.

While some stores offer an online shopping and grocery delivery service, these services can be oversubscribed and it can be difficult to access a delivery slot. If you require assistance with grocery and medication delivery or other errands, please call your local authority Community Call helpline to request support. Full list of Community Call numbers is here:

Centra

Centra is offering an online shopping service in a number of stores. Customers can order groceries and either pick-up in store or have them delivered.

https://centra.ie/

Aldi

Priority shopping for older and vulnerable customers from 11am to 1pm daily.

https://www.aldi.ie/customer-update

An Post

Check-in on vulnerable people

Postal delivery staff will check in on older and vulnerable customers along their postal routes on a weekly basis.

You can request a check-in from a postal worker for yourself or somebody else at https://www.anpost.com/Community-Support/Request-a-Check-In

Mail pick-up service

Postmen and women will also pick up any mail or parcels you might have and post it for free. Simply put a sign in your window that says I HAVE MAIL and the postal staff will collect it on their route.

Social Welfare Payments

Customers who usually collect their social welfare payment at their local post office can now nominate a person (Temporary Agent) to collect the payment on their behalf. When collecting the payment, a Temporary Agent must show the welfare recipient’s public service card as well as their own valid photo I.D. e.g. passport, driving licence or public service card. To nominate a Temporary Agent, the welfare recipient must complete a form, which is available from the Post Office or can be downloaded at https://www.anpost.com/AnPost/media/PDFs/Appointment-of-Temporary-Agent.pdf

Newspaper Delivery

An Post now delivers newspapers daily during the coronavirus crisis. You can subscribe to your newspaper of choice and An Post will deliver the newspaper. For elderly and vulnerable customers the delivery of the newspaper is free.

Learn more at https://www.anpost.com/Community-Support/Newspaper-deliveries

 

Dunnes

Priority shopping for older and vulnerable customers from 11am to 1pm daily.

https://www.dunnesstores.com/content/designated-shopping-times-for-the-elderly

Iceland

Priority shopping for over 65s from 8am to 9am daily.

https://www.facebook.com/icelandfoodsireland/photos/pb.197000476981924.-2207520000../3445006622181277/?type=3&theater

Certain Iceland stores also offer free home delivery when you shop in-store and a dial deliver service is available in certain areas.

https://www.iceland.ie/home-delivery/

Lidl

Priority shopping for older and vulnerable customers 9am to 11am daily.

https://www.lidl.ie/service-help/customer-update

Marks & Spencer

Priority shopping for older and vulnerable customers during the first hour of trading on Mondays and Thursdays.

Priority shopping for HSE workers during the first hour of trading on Tuesdays and Fridays.

https://www.marksandspencer.com/ie/c/faqs/covid-19

Supervalu

Many Supervalu stores have a tailored approach in place according to the specific needs of the local community they serve, including dedicated hours and checkouts for vulnerable customers. Please contact your local Supervalu to learn more.

Supervalu Online Shopping - Free home delivery with a spend of €50. Customers can also avail of ‘click and collect’ with no extra charge.

https://shop.supervalu.ie/shopping/

Tesco

Dedicated shopping times for older people, medically vulnerable customers and family carers up to 9am Monday to Friday.

Healthcare and care workers, emergency services personnel and Community Call volunteers receive priority access at all other times.

Tesco is supporting Ireland’s Community Call, giving priority access to volunteers, free multi-shop trolley bags and card payments facilitated over the phone if required.
 
Working to maximse Grocery Home Shopping by asking customers to ‘Think before you click” to help those most vulnerable to access delivery slots.
 
Tesco is prioritising home delivery for  those over 65.

Free home delivery for customers over 65 (minimum purchase of €50 required)

Call: 1800 248 123

https://food-and-community.tesco.ie/home/our-little-helps/how-tos/free-delivery-over-65s/

New additional free Click and Collect collection points across the country.

Further information: http://www.tescoireland.ie/covid-19

Community Call Helplines     
Local AuthorityCovid Support Tel.Covid Support EmailText LineOpening Hours 
Carlow County Council1800 814 300covidsupport@carlowcoco.ie 8am-8pm 
Cavan County Council1800 300 404covidsupport@cavancoco.ie 8am-8pm 
Clare County Council1890 252 943covidsupport@clarecoco.ie 8am-8pm 
Cork City Council1800 222 226covidsupport@corkcity.ie 8am-8pm 
Cork County Council1800 805 819covidsupport@corkcoco.ieText 085 870 90108am-8pm 
Donegal County Council1800 928 982covidsupport@donegalcoco.ie 9am-5pm 
Dublin City Council01 222 8555covidsupport@dublincity.ie 8am-8pm 
Dun Laoghaire/Rathdown County Council 01 271 3199covidsupport@dlrcoco.ie 9am - 5pm  
Fingal County Council01 890 5000covidsupport@fingal.ie 8am-8pm 
Galway City Council1800 400 150covidsupport@galwaycity.ie 8am-8pm 
Galway County Council1800 928 894covidsupport@galwaycoco.ie 9am-6pm 
Kerry County Council1800 807 009covidsupport@kerrycoco.ieText: SUPPORT + name to 505558am-8pm 
Kildare County Council045 980 202/1800 300 174covidsupport@kildarecoco.ie 9am - 5pm  
Kilkenny County Council1800 500 000covidcommunity@kilkennycoco.ie 8am-8pm 
Laois County Council1800 832 010covidsupport@laoiscoco.ie 9am-8pm 
Leitrim County Council071 965 0473/1800 852 389covidsupport@leitrimcoco.ie 8am-8pm 
Limerick City & County Council1800 832 005covidsupport@limerick.ie 8am-8pm 
Longford County Council043 3344 255covidsupport@longfordcoco.ie 9am-5pm 
Louth County Council1800 805 817covid19@louthcoco.ie 8am-8pm 
Mayo County Council094 906 4660covidsupport@mayococo.ie 8am-8pm 
Meath County Council1800 808 809covidsupport@meathcoco.ie 8am-8pm 
Monaghan County Council1800 804 158info@monaghancoco.ieText: HELP to 505559am-5pm 
Offaly County Council1800 818 181covidsupport@offalycoco.ie 8am-8pm 
Roscommon County Council1800 200 727covidsupport@roscommoncoco.ie 24hrs 
Sligo County Council1800 292 765covidsupport@sligococo.ie 8am-8pm 
South Dublin County Council01 414 9043/1800 240 519covidsupport@sdublincoco.ie 9am-5pm 
Tipperary County Council076 106 5000covid19@tipperarycoco.ie 8am-8pm 
Waterford City & County Council1800 250 185covidsupport@waterfordcouncil.ie 8am-8pm 
Westmeath County Council1800 805 816covidsupport@westmeathcoco.ie 9am-5pm 
Wexford County Council053 919 6000covidsupport@wexfordcoco.ie 8am-8pm 
Wicklow County Council1800 868 399covidsupport@wicklowcoco.ie 8am-8pm 
Contact the Support Line

The Irish Cancer Society continues to be available to provide support and information on this matter or any other queries related to cancer through its Freephone Support Line on 1800 200 700, or through any of its 13 hospital-based Daffodil Centres around the country. 

For more information

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Phone

1800 200 700

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