Retail Resources for Vulnerable Customers During coronavirus

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Last reviewed: Jul 6

Many retailers across the country have introduced priority shopping hours and other supports for elderly and vulnerable customers during COVID-19.

The Irish Cancer Society welcomes these measures to protect and support the most vulnerable in our communities.

While some stores offer an online shopping and grocery delivery service, these services can be oversubscribed and it can be difficult to access a delivery slot. If you require assistance with grocery and medication delivery or other errands, please call your local authority Community Call helpline to request support. Full list of Community Call numbers is here:

Centra

Centra is offering an online shopping service in a number of stores. Customers can order groceries and either pick-up in store or have them delivered.

https://centra.ie/

Aldi

Priority shopping for older and vulnerable customers from 11am to 1pm daily.

https://www.aldi.ie/customer-update

An Post

Check-in on vulnerable people

Postal delivery staff will check in on older and vulnerable customers along their postal routes on a weekly basis.

You can request a check-in from a postal worker for yourself or somebody else at https://www.anpost.com/Community-Support/Request-a-Check-In

Mail pick-up service

Postmen and women will also pick up any mail or parcels you might have and post it for free. Simply put a sign in your window that says I HAVE MAIL and the postal staff will collect it on their route.

Social Welfare Payments

Customers who usually collect their social welfare payment at their local post office can now nominate a person (Temporary Agent) to collect the payment on their behalf. When collecting the payment, a Temporary Agent must show the welfare recipient’s public service card as well as their own valid photo I.D. e.g. passport, driving licence or public service card. To nominate a Temporary Agent, the welfare recipient must complete a form, which is available from the Post Office or can be downloaded at https://www.anpost.com/AnPost/media/PDFs/Appointment-of-Temporary-Agent.pdf

Newspaper Delivery

An Post now delivers newspapers daily during the coronavirus crisis. You can subscribe to your newspaper of choice and An Post will deliver the newspaper. For elderly and vulnerable customers the delivery of the newspaper is free.

Learn more at https://www.anpost.com/Community-Support/Newspaper-deliveries

 

Dunnes

Priority shopping for older and vulnerable customers from 11am to 1pm daily.

https://www.dunnesstores.com/content/designated-shopping-times-for-the-elderly

Iceland

Priority shopping for over 65s from 8am to 9am daily.

https://www.facebook.com/icelandfoodsireland/photos/pb.197000476981924.-2207520000../3445006622181277/?type=3&theater

Certain Iceland stores also offer free home delivery when you shop in-store and a dial deliver service is available in certain areas.

https://www.iceland.ie/home-delivery/

Lidl

Priority shopping for older and vulnerable customers 9am to 11am daily.

https://www.lidl.ie/service-help/customer-update

Marks & Spencer

Priority shopping for older and vulnerable customers during the first hour of trading on Mondays and Thursdays.

Priority shopping for HSE workers during the first hour of trading on Tuesdays and Fridays.

https://www.marksandspencer.com/ie/c/faqs/covid-19

Supervalu

Many Supervalu stores have a tailored approach in place according to the specific needs of the local community they serve, including dedicated hours and checkouts for vulnerable customers. Please contact your local Supervalu to learn more.

Supervalu Online Shopping - Free home delivery with a spend of €50. Customers can also avail of ‘click and collect’ with no extra charge.

https://shop.supervalu.ie/shopping/

Tesco

Dedicated shopping times for older people, medically vulnerable customers and family carers up to 9am Monday to Friday.

Healthcare and care workers, emergency services personnel and Community Call volunteers receive priority access at all other times.

Tesco is supporting Ireland’s Community Call, giving priority access to volunteers, free multi-shop trolley bags and card payments facilitated over the phone if required.
 
Working to maximse Grocery Home Shopping by asking customers to ‘Think before you click” to help those most vulnerable to access delivery slots.
 
Tesco is prioritising home delivery for  those over 65.

Free home delivery for customers over 65 (minimum purchase of €50 required)

Call: 1800 248 123

https://food-and-community.tesco.ie/home/our-little-helps/how-tos/free-delivery-over-65s/

New additional free Click and Collect collection points across the country.

Further information: http://www.tescoireland.ie/covid-19

Community Call Helplines          
Local Authority Covid Support Tel. Covid Support Email Text Line Opening Hours  
Carlow County Council 1800 814 300 covidsupport@carlowcoco.ie   8am-8pm  
Cavan County Council 1800 300 404 covidsupport@cavancoco.ie   8am-8pm  
Clare County Council 1890 252 943 covidsupport@clarecoco.ie   8am-8pm  
Cork City Council 1800 222 226 covidsupport@corkcity.ie   8am-8pm  
Cork County Council 1800 805 819 covidsupport@corkcoco.ie Text 085 870 9010 8am-8pm  
Donegal County Council 1800 928 982 covidsupport@donegalcoco.ie   9am-5pm  
Dublin City Council 01 222 8555 covidsupport@dublincity.ie   8am-8pm  
Dun Laoghaire/Rathdown County Council  01 271 3199 covidsupport@dlrcoco.ie   9am - 5pm   
Fingal County Council 01 890 5000 covidsupport@fingal.ie   8am-8pm  
Galway City Council 1800 400 150 covidsupport@galwaycity.ie   8am-8pm  
Galway County Council 1800 928 894 covidsupport@galwaycoco.ie   9am-6pm  
Kerry County Council 1800 807 009 covidsupport@kerrycoco.ie Text: SUPPORT + name to 50555 8am-8pm  
Kildare County Council 045 980 202/1800 300 174 covidsupport@kildarecoco.ie   9am - 5pm   
Kilkenny County Council 1800 500 000 covidcommunity@kilkennycoco.ie   8am-8pm  
Laois County Council 1800 832 010 covidsupport@laoiscoco.ie   9am-8pm  
Leitrim County Council 071 965 0473/1800 852 389 covidsupport@leitrimcoco.ie   8am-8pm  
Limerick City & County Council 1800 832 005 covidsupport@limerick.ie   8am-8pm  
Longford County Council 043 3344 255 covidsupport@longfordcoco.ie   9am-5pm  
Louth County Council 1800 805 817 covid19@louthcoco.ie   8am-8pm  
Mayo County Council 094 906 4660 covidsupport@mayococo.ie   8am-8pm  
Meath County Council 1800 808 809 covidsupport@meathcoco.ie   8am-8pm  
Monaghan County Council 1800 804 158 info@monaghancoco.ie Text: HELP to 50555 9am-5pm  
Offaly County Council 1800 818 181 covidsupport@offalycoco.ie   8am-8pm  
Roscommon County Council 1800 200 727 covidsupport@roscommoncoco.ie   24hrs  
Sligo County Council 1800 292 765 covidsupport@sligococo.ie   8am-8pm  
South Dublin County Council 01 414 9043/1800 240 519 covidsupport@sdublincoco.ie   9am-5pm  
Tipperary County Council 076 106 5000 covid19@tipperarycoco.ie   8am-8pm  
Waterford City & County Council 1800 250 185 covidsupport@waterfordcouncil.ie   8am-8pm  
Westmeath County Council 1800 805 816 covidsupport@westmeathcoco.ie   9am-5pm  
Wexford County Council 053 919 6000 covidsupport@wexfordcoco.ie   8am-8pm  
Wicklow County Council 1800 868 399 covidsupport@wicklowcoco.ie   8am-8pm  
Contact the Support Line

The Irish Cancer Society continues to be available to provide support and information on this matter or any other queries related to cancer through its Freephone Support Line on 1800 200 700, or through any of its 13 hospital-based Daffodil Centres around the country. 

For more information

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Phone

1800 200 700

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