Fundraising Donor Charter

As a charity working hard to seek donations from the public we, the Irish Cancer Society, are now compliant with the Guidelines for Guidelines for Charitable Organisations Fundraising from the Public.

It is of priority to us that we maintain the best standards when receiving donations from our generous supporters.

  • Our pledge is that we promise to treat all of our donors with respect, honesty and openness.
  • We commit to being accountable and transparent so that donors and prospective donors can have full confidence in the Irish Cancer Society.
  • We promise to use donations given to us effectively.

Our promise our donors is that we will:

  • Treat all donors with respect and confidentiality
  • Ensure that our communication with our donors is honest and transparent
  • Respect our donors’ right to privacy and confidentiality
  • Not subject our donors to any form of undue pressure
  • Inform our donors of the work of the Irish Cancer Society, and how their donations will be used
  • Use your donation in a way that preserves the dignity of the people and their families whom the Irish Cancer Society serves
  • Handle your donation responsibly and ensure it is used effectively
  • Provide our most recent financial statement when requested (view our annual review of operations).
  • Provide appropriate acknowledgement and recognition
  • Inform you whether those seeking donations are volunteers, employees or third party agents, as per our disclosure statement
  • Give prompt, truthful and forthright answers to any questions you may have about the Irish Cancer Society

All donations will be:

  • Handled with the highest level of accuracy and transparency and financial records will be kept to ensure accountability and tracking.
  • Applied to that purpose to which they were donated (unless the appeal has been fully funded, in which case you will be notified that it may be directed to another similar area).
  • Acknowledged promptly, unless no acknowledgement is requested or insufficient contact details are provided.
  • Applied to the greatest advantage of people affected by cancer in Ireland.
  • Subjected to an annual audit by a firm of independent Auditors, and will be included in the Irish Cancer Society’s annual accounts filed in the Companies’ Office.
  • Used solely to deliver the Irish Cancer Society’s mission and objectives.

The Irish Cancer Society’s staff will:

  • Be polite, courteous, transparent, accurate and honest.
  • Respond where necessary to email, letters and telephone enquiries, in a prompt manner.
  • Achieve the highest standards of professionalism at all times.
  • Seek to minimise costs relating to fundraising activities.
  • Make it easy to ask a question, or make a complaint.
  • Treat feedback and complaints seriously whether made by telephone, letter, fax, email or in person and deal with them quickly and appropriately.
  • In the case of direct recruitment of direct debits, adhere to the Code of Practice developed by the Irish Fundraising Forum for Direct Recruitment
  • Adhere to the guidelines and requirements contained in the Charities Act, 2009
  • Comply with the Data Protection Acts 1988 and 2003

What to do if you have feedback:

If you do have a comment about any aspect of our work, we’d love to hear from you. You can reach us by post, telephone, email or through Twitter and Facebook.

We would also be very happy to meet face-to-face if that is preferable.

We would be very grateful if you could give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.

Write to:

Mark Mellett
Head of Fundraising        
The Irish Cancer Society
43/45 Northumberland Road
Dublin 4
Phone: 01 2310500