Supporter Services Assistant

Who we are

At the Irish Cancer Society, we have a vision that by 2025, 3 out of 4 Irish cancer patients will survive their diagnosis and everyone affected by the disease will have access to world-class treatment, care and support.

We can only achieve this through our community of supporters and fundraisers. Our fundraising team inspires, motivates and engages our community of support to raise vital funds, through events such as Daffodil Day. Our Supporter Services team is responsible for the successful implementation of our fundraising appeals & events, on the frontline of ensuring great supporter experience, in addition to managing day-to-day administration of ongoing fundraising activities, online fundraisers and donor data maintenance.

If you enjoy working at a fast pace and have strong organisational skills; are passionate about our cause; and want to develop your career by being involved in delivering some of Ireland’s most inspiring fundraising campaigns, this role is for you.

Join us to change the lives of people affected by cancer in Ireland.

What you’ll do

As a Supporter Services Assistant, you will be working closely with fundraising and communications team colleagues on a range of campaigns including Daffodil Day and Marathon in a Month. You would work with members of the fundraising teams in developing, administering and maintaining relationships with our fundraisers and donors and delivering the Society’s strategy and fundraising targets.

Key duties and responsibilities

Supporter, volunteer and stakeholder relationships

• Be the first point of contact for our fundraisers and donors, providing the highest standard of donor care through a warm, engaging and compassionate attitude and managing, maintaining and building relationships with supporters to achieve best retention across a range of media including phone, email, social media and post.
• Field and respond to supporter and prospect requests/enquiries in a timely manner. Display excellent customer service standards across email, post and phone. Enter relevant detail into database.
• Work closely with the Community Fundraising, Campaigns, Corporate and Distribution teams in delivering efficient fulfilment service for supporters and volunteers.
• Conduct thank you and welcome calls to supporters.
• Fulfilment of ad hoc supporter requests as required e.g. arranging virtual cheque presentations and personalisation and sending of with sympathy and in memory cards.

Donor Information Administration

• Input and maintain accurate data on Dynamics database (CRM).
• Process, track and acknowledge all gifts through the database to ensure accurate processing and income assignment, and appropriate and timely acknowledgement of gifts.
• Accurate processing of donations through Dynamics Database and web platforms, including scanning of relevant paperwork, inputting of financial details and set up of donation batches.
• Comply with the Society’s policies and procedures, relevant professional codes of conduct and standards, regulation and legislation governing charities activities, including Data Protection and GDPR.

Administration

• Assisting in meeting the annual fundraising and regional income targets and keeping the expenditure within the annual budget.
• Support opening and sorting of post.
• Other projects/tasks as required

Who you are:

Qualifications and experience

• You will typically have 1-2 years’ experience working in a fast paced administrative role, with direct patient or client contact. The Society measures experience based on the quality of the experience obtained, rather than in time passed and welcomes applicants at all stages of their career.

Person Specification

• Empathetic and compassionate: you will put the needs of the supporter first, demonstrating care and compassion toward all those you interact with, with an interest in the charity sector and growing your knowledge of Fundraising
• A clear and effective communicator, over the phone and in writing, with an ability to engage and build relationships with supporters and co-workers
• A practical problem-solver: you will be highly practical and able to come up with solutions and create efficiencies where possible
• An adaptable team player: you will work flexibly and collaboratively within your direct team, and with colleagues across the organisation, building strong relationships.
• Organised and efficient: you will be highly organised and efficient in your work, with a strong attention to detail, and working effectively to deadlines.
• Technology savvy: you will have a high level of proficiency in MS Office suite, and experience of working with CRM systems and databases, as well as using technology to support internal processes. Knowledge of MS Dynamics is an advantage.

HOW TO APPLY

If you are interested in applying for this position, please send curriculum vitae and cover letter to Amanda Walsh, Recruitment Administrator by email to recruitment@irishcancer.ie

The closing date for applications is Monday 3rd April 2023

The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES