Junior Desktop Support Engineer

TITLE: Junior Desktop Support Engineer

REPORTS TO: IT Manager

DIRECT REPORTS: None

LOCATION: Dublin

HOURS: Full Time (35 hours/week)

CONTRACT: Fixed Term Contract (1 year)

OVERALL RESPONSIBILITY:

Provision of front line support and troubleshooting for desktop / laptop hardware, software and phones both within the Irish Cancer Society and to remote users.

MAIN DUTIES/RESPONSIBILITIES:

  • Diagnosing and resolving technical issues.
  • Providing desktop and laptop support to local and remote users.
  • Setup and configuration of new desktops and laptops.
  • Rebuilding computers and installing applications.
  • ShoreTel phone support and setup.
  • Smartphone configuration (Android and IOS).
  • Printing support.
  • Peripheral device support.
  • Skype for Business support.
  • In house training when required.
  • End user desk moves.
  • Other tasks that may be assigned by the IT Manager from time to time.

PERSON SPECIFICATION:

  • 2+ years’ experience in a similar technical support role preferably with experience in supporting Windows 7 / 10 operating systems, Office 2013, Office 365, Android / Iphone setup and peripheral support.
  • Active Directory user, group and permission management.
  • Familiar with PC and laptop hardware and all peripherals.
  • Office 2013 skills
  • Strong analytical, and problem solving techniques.
  • Printer troubleshooting.
  • Strong communication skills and an approachable manner.
  • Flexible and willing to learn.
  • Ability to work unsupervised.
  • Relevant IT qualification would be an advantage.
  • Ability to work closely with our staff and users in delivering high quality support in a professional and friendly manner

GENERAL

  • The Irish Cancer Society operates a no-smoking policy and the post holder must not smoke in the office or when on Society business outside the office.
  • All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.
  • This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.
  • Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.

HOW TO APPLY: If you are interested in applying for this position, please send curriculum vitae and cover letter including current remuneration package to: Katie Ní Dhonnacha, HR Assistant, Irish Cancer Society, 43/45 Northumberland Rd., Dublin 4. Email: recruitment@irishcancer.ie.

The closing date for applications is Sunday 25th February 2018.

The Irish Cancer Society is an equal opportunities employer.

WE DO NOT REQUIRE THE ASSISTANCE OF RECRUITMENT AGENCIES