Junior Desktop Support Engineer
TITLE: Junior Desktop Support Engineer
REPORTS TO: IT Manager
DIRECT REPORTS: None
HOURS: Full Time (35 hours/week)
CONTRACT: Fixed Term Contract (1 year)
Provision of front line support and troubleshooting for desktop / laptop hardware, software and phones both within the Irish Cancer Society and to remote users.
- Diagnosing and resolving technical issues.
- Providing desktop and laptop support to local and remote users.
- Setup and configuration of new desktops and laptops.
- Rebuilding computers and installing applications.
- ShoreTel phone support and setup.
- Smartphone configuration (Android and IOS).
- Printing support.
- Peripheral device support.
- Skype for Business support.
- In house training when required.
- End user desk moves.
- Other tasks that may be assigned by the IT Manager from time to time.
- 2+ years’ experience in a similar technical support role preferably with experience in supporting Windows 7 / 10 operating systems, Office 2013, Office 365, Android / Iphone setup and peripheral support.
- Active Directory user, group and permission management.
- Familiar with PC and laptop hardware and all peripherals.
- Office 2013 skills
- Strong analytical, and problem solving techniques.
- Printer troubleshooting.
- Strong communication skills and an approachable manner.
- Flexible and willing to learn.
- Ability to work unsupervised.
- Relevant IT qualification would be an advantage.
- Ability to work closely with our staff and users in delivering high quality support in a professional and friendly manner
- The Irish Cancer Society operates a no-smoking policy and the post holder must not smoke in the office or when on Society business outside the office.
- All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.
- This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.
- Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.
HOW TO APPLY: If you are interested in applying for this position, please send curriculum vitae and cover letter including current remuneration package to: Katie Ní Dhonnacha, HR Assistant, Irish Cancer Society, 43/45 Northumberland Rd., Dublin 4. Email: firstname.lastname@example.org.
The closing date for applications is Sunday 25th February 2018.
The Irish Cancer Society is an equal opportunities employer.
WE DO NOT REQUIRE THE ASSISTANCE OF RECRUITMENT AGENCIES