Supporter Services Manager
Specified purpose contract (c. 3 months)
Full-time (35 hours per week). Some evenings and weekend work may be required
Dublin (office based)
Who we are
At the Irish Cancer Society, we have a vision that by 2025, 3 out of 4 Irish cancer patients will survive their diagnosis and everyone affected by the disease will have access to world-class treatment, care and support.
We can only achieve this through our community of supporters and fundraisers. Our fundraising team inspires, motivates and engages our community of support to raise vital funds, through events such as Daffodil Day. Our Supporter Services team is responsible for the successful implementation of our fundraising appeals & events, on the frontline of ensuring great supporter experience, in addition to managing day-to-day administration of ongoing fundraising activities, online fundraisers and donor data maintenance.
If you enjoy working at a fast pace and have strong organisational skills; are passionate about our cause; and want to develop your career by being involved in delivering some of Ireland’s most inspiring fundraising campaigns, this role is for you.
Join us to change the lives of people affected by cancer in Ireland.
What you’ll do
As a Fundraising Administrator, you would work closely with fundraising and communications team colleagues on a range of campaigns including Daffodil Day and Marathon in a Month. You would assist the fundraising teams in developing, administering and maintaining relationships with our many fundraisers and donors.
Supporter, volunteer and stakeholder relationships
- Be the first point of contact for our fundraisers and donors, providing the highest standard of donor care through a warm, engaging and compassionate attitude and managing, maintaining and building relationships with supporters to achieve best retention across a range of media including phone, email, social media and post.
- Manage the fulfilment of campaign/supporter fundraising materials including sponsorship cards, information packs and campaign and promotional material.
- Field and respond to supporter and prospect requests/enquiries in a timely manner. Display excellent customer service standards across email, post and phone. Enter relevant detail into database.
- Accurate processing of donations through Dynamics Database and web platforms, including scanning of relevant paperwork, inputting of financial details and set up of donation batches.
- Fulfilment of thank you letters, emails and receipts, including printing, packing and posting. Ensuring details and personalisation are correct and the inclusion of necessary materials (e.g. school pins, leaflets, certificates, thank you cards).
- Support opening and sorting of post.
- Processing of walk-in donations in accordance with safety and financial guidelines.
- Conduct thank you and welcome calls to supporters.
- Fulfilment of ad hoc supporter requests as required e.g. arranging virtual cheque presentations and personalisation and sending of with sympathy and in memory cards.
Donor Information Administration
- Input and maintain accurate data on Dynamics database (CRM).
- Process, track and acknowledge all gifts through the database to ensure accurate processing and income assignment, and appropriate and timely acknowledgement of gifts.
- Work closely with the Community Fundraising, Campaigns, Corporate and Distribution teams in delivering efficient fulfilment service for supporters and volunteers, and recording order details in Dynamics.
- To comply with the Society’s policies and procedures, relevant professional codes of conduct and standards, regulation and legislation governing charities activities, including Data Protection and GDPR.
Who you are
- A friendly, warm, empathetic person with an interest in the charity sector who enjoys working in a team but can also work independently.
- Strong empathy with compassion for the Irish Cancer Society.
- A good communicator who has an excellent written and verbal communication skills.
- An organised administrator who is good at managing more than one task at the same time and has very strong attention to detail and ability to meet deadlines and targets.
- A self-starter with the ability to learn detailed processes and implement. To problem solve and create efficiencies when possible.
- A team player willing to work collaboratively and flexibly to achieve common goals.
- A desire to learn and develop your fundraising knowledge.
Your qualifications and experience
- You will typically have at least c. 1 years’ experience in a junior fundraising/customer care role, including inbound and outbound phone experience, with a proven track-record of data entry and working against timescale and deadlines.
The Society measures experience based on quality of experience obtained, rather than in time passed and welcomes applicants at all stages of their career.
- Excellent and accurate administrative and analytical skills with strong working knowledge of Microsoft Office products, particularly Excel and Word, and knowledge of MS Dynamics is an advantage.
- Excellent and engaging communication (verbal and written) and interpersonal skills with an ability to build relationships with supporters and co-workers.
- Professional and warm telephone manner.
How to apply
If you are interested in applying for this position, please send curriculum vitae and cover letter to Nicola Cosgrove, HR Department Administrator by email to email@example.com
The closing date for applications is 23rd January, 2022.
The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.
WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES