To speak to a specialist cancer nurse,
freefone the National Cancer Helpline
1800 200 700
Mon—Thurs 9am—7pm Fri 9am—5pm
National Cancer Helpline
About the National Cancer Helpline
FreeFone 1800 200 700
This video tells you all about the National Cancer Helpline. The information in this video was correct as of 1st August 2012.
The Irish Cancer Society’s National Cancer Helpline has achieved international accreditation for providing outstanding caller experience under The Helplines Association UK (THA).
The National Cancer Helpline, which is staffed by specialist cancer nurses, provides comprehensive cancer support, advice and information to patients, carers, the general public as well as healthcare professionals.
THA Quality Standard, which is an internationally recognised ‘stamp of approval', ensures all calls are dealt with by adequately and appropriately trained staff, operating under strict policies and procedures which are measured and monitored by an external objective body.
The Irish Cancer Society voluntarily elected to undergo the accreditation and worked with THA to develop policies, best practice and guidelines. As a result of the audit the Society is confident that:
- There is an effective process that makes existing and potential callers aware of the Helpline and what it offers
- Information and advice offered to callers is up-to-date, accurate and appropriate to their enquiry, and signposting and referral is made to an appropriate agency
- Evaluation and monitoring is carried out to ensure good quality of service to Helpline callers, and as an integral part of the service
- All staff within the Helpline have appropriate training, supervision, support and development to enable them to fulfil their roles
- Calls are treated in confidence which can only be breached in defined exceptional circumstances. Records are made and kept accurately and consistently, according to the purpose of the Helpline
- Helpline workers undertake any follow-up work effectively in accordance with the Helpline’s policies and as agreed with the caller
To contact the National Cancer Helpline, please FreeFone 1800 200 700 (Monday-Thursday 9-7 and Fridays 9-5)
Talk to someone
National Cancer Helpline
Freefone 1 800 200 700
Talk to a specialist nurse
Mon-Thurs 9am-7pm
Fri 9am-5pm
helpline@irishcancer.ie
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